Booking Policy

Terms and Conditions

Payment at check-in

Payment is requested on check in. A valid credit card will be requested from the occupant of the room when checking in. Payment via third party may be arranged in advance by contacting the motel directly. For guests without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges may be required at check-in. Bonds vary by length of stay.

Quoted Rates

Rates quoted in your  booking are based on the selected number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Guaranteed Reservations

A valid credit card is required to guarantee all bookings. We accept  credit cards including Visa and Mastercard. Your card will not be charged until check-in, but is held as security for your reservation and utilised for any applicable cancellation or non-arrival charges. This card may also be used for any charges remaining unpaid on check-out.

Check-in / Check-out

Check-in is from 2pm. Your room may be available prior to this time, however we cannot guarantee access before 2pm. Check-out is 10am. Early check-in or late check-out may be available by arrangement subject to availability and an additional charge.


Cancellations may be made up until 72 hours prior to day of arrival for no charge. After this time rooms cancelled will be charged a $35 administration fee and if the room cannot be re-let, may be charged to the value of one night’s accommodation.

Cancellations for Groups and Corporate bookings will be advised at time of booking.

By agreeing to these terms and conditions you acknowledge that the named guest will be personally liable for all accommodation and incidental costs charged to the room after check-in, for any loss or damage to the room during their stay, for any cancellation or non-arrival fees, and for any debt collection costs incurred.

Early departure

Earlier departure than the reserved date may not result in a refund, unless the Palm Motel is able to replace the booking.

In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.

To enable the best possible chance of reselling the room early departures must check-out by 10am as the room will need to be cleaned.

Internet usage and copyright

The Palm Motel provides free internet access (500mb) to enable its customers to access email accounts and to search for information via the internet.

Under New Zealand Copyright Law the rights holders (owners) of movies, TV shows, and music can now send fines of up to $15,000 to the Palm Motel if their copyrights are infringed. To access the Palm Motel’s internet system a unique access code is provided to each person. If you infringe any rights holders copyright, and the Palm Motel is fined, those fines will be passed on to you.


Damage to motel property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition will be charged to the registered guest at replacement cost or market rates, plus a charge for any resultant loss of income if applicable.

Room condition

If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of motel property (including Manchester), any unhygienic uncleanliness, soiling, excessive mess or odor in the kitchen, which causes excessive and unwarranted cleaning time by Palm Motel staff, the Palm Motel reserves the right to charge for the cost of extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition.


There is strictly NO SMOKING in or directly outside units. If a smoking violation occurs in a unit, including disabling smoke alarms, the Palm Motel reserves the right to charge the registered guest a $150.00 non-refundable fee.

We appreciate your co-operation in ensuring our guests and employees are not subject to second hand smoke.

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